How Heavy Can My Cart Be?

by | Nov 22, 2019 | FAQ

The maximum cart capacity is 220 lb. Carts exceeding this weight cannot be lifted by the hydraulics on the collection truck. Bags and material placed beside the cart or out for recyclable collection must not weigh more than 50 lb. or be longer than 4 ft. in any...
What Bags Can I Use?

What Bags Can I Use?

by | Nov 22, 2019 | FAQ

Blue bags are used for loose recyclables. One blue bag is used for paper products, and a separate blue bag for all other recyclables. Larger recyclables (such as barbecues) need not go inside a bag, but should be dismantled to ensure each piece is less than 50 lb. and...
What Time Does Collection Begin?

Missed Your Collection?

by | Nov 21, 2019 | FAQ

If your material was sorted properly and at curbside by 7:00 a.m. BUT missed by the driver, contact Customer Service within two working days to report the miss. If contacting us by e-mail or leaving a message after hours, we require your name, civic address, and a...

How Can I Control Pests?

by | Oct 17, 2019 | FAQ

Drivers will not tip a cart that is secured with bungee cords. To deter raccoons and other animals we suggest using a heavy rock or brick to hold the lid down. Repellents such as cayenne pepper or baby powder sprinkled around the cart may also help deter pests. It is...
How Can I Reduce Odour in the Carts?

How Can I Reduce Odour in the Carts?

by | Oct 17, 2019 | FAQ

By minimizing the moisture level of the material you place in your cart, you can reduce odour. Using boxboard boxes for compostables is helpful as is lining your kitchen bin with paper bags or paper towels. Other suggestions include sprinkling hydrated lime, baking...