WHEN YOU MISS YOUR COLLECTION Posted on: 2019-03-13
If you missed your collection by not getting your cart out on time, please follow the Excess Material Guideline. What this means is that you can place extra material out for your NEXT collection. Rigid containers, such as old garbage cans, may be used, or you can use bags. For extra compost, use paper yard & garden bags. For extra waste, clear, transparent plastic bags must be used.
If, on the other hand, your material was at curb by 7:00 a.m. and the driver missed it, it is important that you contact Customer Service within 2 working days.
If collection is cancelled due to poor weather, we make every effort to inform customers. Our website is updated immediately. We also have a facebook account (IWMC PEI) where updates are also made right away and allow customers to share to help us get word out. Customers can also call 1-888-280-8111 where a pre-recorded message provides cancellation details.
When cancellations occur, every attempt is made to provide collection on the next available Saturday, but this is not always the case. Please refer to the tools available (website, facebook, or our toll-free number) for details.