Employment Opportunity – Compliance Officer
July 20, 2022

Internal/External Full-Time Position

 Island Waste Management Corporation is seeking interested individuals for the position of Compliance Officer.  The Compliance Officer will be based out of Charlottetown but provide services across the Province. 

The Compliance Officer will provide assessment and monitoring of Waste Watch Program compliance at multi-unit dwellings, and provide education and support to residents and property managers at residential multi-unit buildings to ensure the mandatory source separation of waste materials is accomplished. This includes, but is not limited to, inspecting carts and recyclables, issuing tags, providing printed educational material, and following up with landlords, property managers and collection drivers. The incumbent will work closely with collection drivers and IWMC’s customer service and disposal staff. The Compliance Officer reports to the Customer Service Manager.

Responsibilities

  • Conduct on-site inspections of waste carts, compost carts and recyclables prior to curbside collections to monitor sorting compliance at multi-unit residential properties (apartments and condos).  Record findings and promote awareness of IWMC sorting and disposal guidelines using tags and printed materials, and/or in person meetings and presentations;
  • Provide feedback to collection drivers, and IWMC on monitoring, awareness building and  results;
  • Report and address irregularities in compliance with the Waste Watch Program guidelines within residential or commercial sectors (e.g., only waste carts or dumpster at a building, residential carts at businesses, etc.);
  • Complete daily data entry of inspection results into a database that is used by Customer Service Representatives (CSRs) to provide information to customers who may call with questions (for instance, if their cart was tagged);
  • Monitor inventory of tags and other operational tools, and request more as required;
  • Meet with residents, property owners and/or managers to discuss compliance issues and provide necessary guidance;
  • Liaise with Customer Service Center on property accessibility issues and public education;
  • Maintain a safe and clean vehicle and advise Customer Service Manager of required maintenance/repairs;
  • Other duties as required.

Skills and Qualifications

  • Valid Driver’s license;
  • Grade 12 education or equivalent;
  • Effective oral and written communication skills, and proven ability to communicate patiently and courteously with upset customers;
  • Working knowledge of MS Office, email and digital camera;
  • Self-motivated and able to work independently (including in outdoor environment) and travel in challenging weather conditions;
  • Organized, able to schedule work tasks effectively, and analyze trends;
  • Able to lift up to 50 lbs.;
  • Knowledgeable of the Waste Watch Program, especially sorting guidelines would be an asset;
  • Bilingual (English and French) would be an asset;
  • The successful candidate must provide a satisfactory Criminal Record Check;
  • The successful candidate must provide a satisfactory Drivers Abstract.

Salary

  • $20.10 – $21.88 per hour for a minimum of 75 bi-weekly work hours, Monday through Friday. Note: Some work days may have to begin earlier than 7a.m. in order to travel and do inspections ahead of the collection truck.
  • This position offers medical and dental benefits, and a retirement plan.
  • A vehicle is provided for daily use, excluding travel to and from IWMC Charlottetown office.

Please submit resume prior to 12:00pm on August 8, 2022 in confidence to:

Tracy Campbell, Customer Service Manager
Island Waste Management Corporation
110 Watts Avenue, Charlottetown PE C1E 2C1
Email: jobs@iwmc.pe.ca

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